brandywinetech.com Posted September 2, 2008 Report Share Posted September 2, 2008 I recently setup the programmable buttons on my snom phones with 7.1.35 and the most recent version of 3.0 .. I compared using the buttons programmed by hand through the GUI as extensions, PnP with Buttons set as "monitor extension" and PnP with Buttons set as "speed dial Discovery results determined that if you do them by hand you have full functionality . if you use the "buttons" feature , you can use 1 of 2 options and each option has 1/2 the functionality , Manual Program BUTTONS with Monitor BUTTONS with Speed dial Can Intercept another Ringing extension with BLF Button YES YES NO (if another phone is ringing and it being monitored , you can press the button and intercept the call avoiding the need for *87) Can Blind Transfer a call using Xfer + BLF Button YES NO YES (If you want to transfer you can press the transfer button then the BLF button rather than i.e. transfer + 207) Can call another extension by pressing the BLF button YES NO YES (basically allows the BLF to work as a mutlifunction button for monitoring and speed dial) Can call intercept a call on hold YES YES NO (if someone puts a call on hold , you can monitor that extension and see the BLF light slow blink) if you want you can simply press that person's line to take their call off hold and recieve it) I find this a problem since PBXNSIP advertises and actively encourages using Plug and Play for button assignments , but the results you get are absolutely not the same as programming the the buttons by hand , doing them by hand is clearly the more powerful but most labor intensive option , what can we do to get the "Buttons" feature with the PBX to better mimic the encumbent process, since customers switching to PnP and Buttons are clearly not getting the full functionality , y Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 16, 2008 Report Share Posted September 16, 2008 I recently setup the programmable buttons on my snom phones with 7.1.35 and the most recent version of 3.0 .. I compared using the buttons programmed by hand through the GUI as extensions, PnP with Buttons set as "monitor extension" and PnP with Buttons set as "speed dial" BLF is supposed to be really stupid. It does show the status of the monitored resource. But whenever you are pushing the button, it just calls the number. Pickup is not possible with that, that is a feature because it avoids race conditions (incoming call and at the same time pushing the button will accidentially pick up an incoming call - you don't want that). Speed dial is even more stupid. It just dials the number, no matter what. Transfer scenarios in SIP require that the phone initiates a REFER. That is a little bit tricky with the buttons. Lets see if a firmware upgrade on the phones addresses this problem in the future. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 20, 2008 Report Share Posted September 20, 2008 Yea this makes Key System emulation a non-Plug and Play feature. sucks manually programming phones! Quote Link to comment Share on other sites More sharing options...
brandywinetech.com Posted October 3, 2008 Author Report Share Posted October 3, 2008 You are missing my Point , the REAL point here is that if I do the Snom buttons by hand EVERYTHING works fine , if I do plug and play for the "buttons" , they don't work exactly the same , basically doing PNP with the buttons is less feature rich as doing them by hand , but we are telling all customers how great PnP is for buttons etc and telling them to do it this way, and in essence they are NOT getting exactly the same results , PnP is good beacuse it is easier right now and has some usable features , but until it can support the full feature set as hand entered buttons , it is lacking in it's usability and in my opinion a "half job" that is out there lingering waiting to create customer complaints and kill customer references , bottom line is , we can provide the highest level of secure voice encryption , support wideband voice protocols , allow easy redundancy for hot swap servers and monitor calls on our desktops , but if the stupid buttons don't work , they are going to throw the thing out the window , yori Quote Link to comment Share on other sites More sharing options...
hosted Posted October 18, 2008 Report Share Posted October 18, 2008 Is this in the works to be fixed? These two are important (to me): Can Blind Transfer a call using Xfer + Monitor Button Can call another extension by pressing the Monitor button Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 19, 2008 Report Share Posted October 19, 2008 Can Blind Transfer a call using Xfer + Monitor Button That is a thing that needs to be fixed in the phone. Can call another extension by pressing the Monitor button That should work, but you might have to use the BLF mode instead of speed dial. Quote Link to comment Share on other sites More sharing options...
hosted Posted October 19, 2008 Report Share Posted October 19, 2008 Both of these do not work in PnP mode and they need to. maybe you can make a Key System button option or something. Quote Link to comment Share on other sites More sharing options...
hosted Posted November 4, 2008 Report Share Posted November 4, 2008 Is this something fixed in a release soon? or is it something we will have to manually do? Is there an xml file that can be edited to modify these button settings? Quote Link to comment Share on other sites More sharing options...
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