Tim Posted September 9, 2008 Report Share Posted September 9, 2008 We have a client that has several informational type of recordings in their AA. Originally we had these messages setup as voicemail boxes with a max of 0 messages. This worked fine until the client decided that they wanted a zero out option in them, and they didn't like the canned "Press zero for more assistance" recording at the end of their message. All of them have a simple zero out option to go back up to the previous branch of the AA. I have the routing working correctly, but the problem I am having is the IVR node stops responding to input after the first loop of the message. If the caller listens to the entire message, and the message starts repeating, the system accepts the DTMF input as shown by the log message but the call never routes to its destination. [6] 2008/09/09 18:39:53: Received DTMF 0 We are currently running the pbxctrl-centos5-3.0.1.3014 build. Thanks in advance for your help. Tim Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 10, 2008 Report Share Posted September 10, 2008 Why don't you use a IVR node for that? Quote Link to comment Share on other sites More sharing options...
Tim Posted September 10, 2008 Author Report Share Posted September 10, 2008 Why don't you use a IVR node for that? I have setup an IVR node, which now that I have figured out how they work, I think is a great feature. It is the IVR node that is giving me problems with the DTMF press not being recognized after the message completes and starts replaying. It would also be cool if the IVR node had an option to wait n seconds before repeating the message, but we can just add a few seconds of silence before we end the recording for now. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 10, 2008 Report Share Posted September 10, 2008 It would also be cool if the IVR node had an option to wait n seconds before repeating the message, but we can just add a few seconds of silence before we end the recording for now. Yea, we have that somewhere on the feature list... But the space added is a workaround right now. Quote Link to comment Share on other sites More sharing options...
Tim Posted September 10, 2008 Author Report Share Posted September 10, 2008 I have setup an IVR node, which now that I have figured out how they work, I think is a great feature. It is the IVR node that is giving me problems with the DTMF press not being recognized after the message completes and starts replaying. What about the DTMF not being recognized after the message loops? Am I missing something in my configuration? Tim Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 10, 2008 Report Share Posted September 10, 2008 What about the DTMF not being recognized after the message loops? Am I missing something in my configuration? After the message loop, the PBX insers a tone "E" (end) into the sequence. Maybe you can design the pattern so that "E" tones are digested as well... Quote Link to comment Share on other sites More sharing options...
Tim Posted September 10, 2008 Author Report Share Posted September 10, 2008 After the message loop, the PBX insers a tone "E" (end) into the sequence. Maybe you can design the pattern so that "E" tones are digested as well... If I add '!^E$!156!' would that match and loop back to extension 156 or do I need to have the DTMF input in there to make it trigger? Quote Link to comment Share on other sites More sharing options...
Pradeep Posted September 10, 2008 Report Share Posted September 10, 2008 If I add '!^E$!156!' would that match and loop back to extension 156 or do I need to have the DTMF input in there to make it trigger? I am not sure I followed the issue completely. But if you are looking for how to set the DTMF match list on the IVR node, there is example under http://wiki.pbxnsip.com/index.php/UHLL_Interface#Maid_Codes. With match list shown in the example, pbx collects digits until you press the pound (#) key. Quote Link to comment Share on other sites More sharing options...
Tim Posted September 10, 2008 Author Report Share Posted September 10, 2008 Adding '!E!156!' to the DTMF Match List seems to have fixed the problem. Thanks for the help. Quote Link to comment Share on other sites More sharing options...
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