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Night mode ring tones


joso
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Hi there,

 

One of the features that was requested by my collegues was when night mode is set, the handets ring a different tone to all users in the office. So the user is able to tell whether the call was forwarded (with the regular ring tone) and the night mode ring (another tone)

 

Not only that, they want to be able to see the caller id of the original caller when it's in night mode.

 

Are these features available?

 

Thanks!

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One of the features that was requested by my collegues was when night mode is set, the handets ring a different tone to all users in the office. So the user is able to tell whether the call was forwarded (with the regular ring tone) and the night mode ring (another tone)

 

Not only that, they want to be able to see the caller id of the original caller when it's in night mode.

 

Are these features available?

 

Well, currently that is not possible... We have "vanity" ringback tones somewhere on the todo-list. Maybe if we address this topic we should also consider having them dependent on the time of day.

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Well, currently that is not possible... We have "vanity" ringback tones somewhere on the todo-list. Maybe if we address this topic we should also consider having them dependent on the time of day.

How about the caller id feature? When in night mode, do we specify which phones to ring and does it show up with the actual caller id of the person?

 

Joso

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How about the caller id feature? When in night mode, do we specify which phones to ring and does it show up with the actual caller id of the person?

 

Not sure if I understand correctly... You mean the ringback tone should annouce the redirection target? Should this number mixed into the audio stream, just like in the ACD case?

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With our current phone system, while in night mode, calls get forwarded to a couple of phones in our office, but the original caller id from the external user does not show up. We would like to see the caller id after the redirection from the main reception.

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With our current phone system, while in night mode, calls get forwarded to a couple of phones in our office, but the original caller id from the external user does not show up. We would like to see the caller id after the redirection from the main reception.

 

Okay. So there is no PSTN gateway or ISP involved. Usually after a redirection the phone should show something like "9787462777 R:100" on the display (the R: means that that call was redirected from 100). But that only works if the phone actually went to a real phone, auto attendant does not count. So I guess that is where the problem is?

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