McFone Posted March 8, 2016 Report Share Posted March 8, 2016 Hi, with the new version we found a bug. The ACD Group has 2 Agents when the call come inside the phones and mobiles from the agent are ringing. After one of the agent connect the call and a new call come to the agent where are already on the phone, the frequent of the second call is only one time (call waiting) after this the pbx not try to connect the agent any more, the second agent not to take the phone and is not in a call. The caller wait 25 min and longer and hang up The feature to move the caller to the mailbox after the caller has xy sec waiting in the loop is also broken. The feature is only working then no agent is on the phone then the caller is move to the mailbox maybe after 2 mins. We make a downgrade to 5.3.2 the pbx send normal frequent calls to the mobile of the agent, the feature to move the caller to the mailbox is not working. Please make a hotfix for this problems Thanks Quote Link to comment Share on other sites More sharing options...
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