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ndemou

"Other redirected calls" on Qstatus report

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One of our customers is getting a few of those "Other redirected calls" in his daily reports. What are they? Is there any documentation for the metrics of the Qstatus report?

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We had that question some time ago in another context. There is no easy answer. We found weird situations like the call dropped or all agents returned some 3xx code, but this reason should be a "minor" cause from a number perspective.

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