Strange BLF behavior after transferring a call

[R. Baltzer]

We are experiencing strange BLF behavior on Snom 320 phones (firmware 7.3.7) with PBXNSIP 3.0.1.3023.

 

When an external call comes in through an agent-group and the secretary answers it she presses the button of the phone where to it should be transferred and announces the call.

 

The external call is put on hold automatically.

 

When it is okay to transfer she presses the transfer button (now the internal phone is also on hold) and then confirms the transfer with the “V” button.

 

Now the external call is transferred to the internal phone but the BLF of the internal phone keeps the status “hold” (slow blinking) while the conversation is going on. This is strange because it looks like the call is still on hold….

 

Could this be a bug?

 

Kind regards,

 

Rene.

[R. Baltzer]

Are there others who have seen the above problem?

Is there a solution for it?

 

Kind regards,

 

Rene.

[Vodia PBX]

Are there others who have seen the above problem?

Is there a solution for it?

 

First, I would not use version 7.3.7. 7.1.35 is the best version for the pbxnsip right now.

 

Second, are you really using dialog state or are you using buttons? dialog state has many many problems and on snom phones buttons makes your life a lot easier.

[R. Baltzer]

First, I would not use version 7.3.7. 7.1.35 is the best version for the pbxnsip right now.

 

Second, are you really using dialog state or are you using buttons? dialog state has many many problems and on snom phones buttons makes your life a lot easier.

 

Thanks for your reply.

 

I went already back to version 7.1.35 because 7.3.7 is spontaneously rebooting etc.

But also 7.1.35 gives this strange BLF behavior.

I have configured the buttons with PnP thru pbxnsip using the predefined “Busy Lamp Field (BLF)” option.

 

When an external call is connected and you want to transfer this to another internal extension with announcement, you place the external call on hold and push the internal BLF button for the internal extension. Then you can announce the external call and when it is ok to transfer you push the transfer button on the snom phone and press “V” to transfer. Then the BLF lamp from the internal extension remains blinking like it is on hold. Also the PAC is showing that the extension is on hold, but the extension is talking then to the external caller !

 

Kind regards,

 

Rene.

[Vodia PBX]

When an external call is connected and you want to transfer this to another internal extension with announcement, you place the external call on hold and push the internal BLF button for the internal extension. Then you can announce the external call and when it is ok to transfer you push the transfer button on the snom phone and press "V" to transfer. Then the BLF lamp from the internal extension remains blinking like it is on hold. Also the PAC is showing that the extension is on hold, but the extension is talking then to the external caller !

 

Okay, that sounds reproducable. We'll track this topic and post when there is a fix available.

[R. Baltzer]

Okay, that sounds reproducable. We'll track this topic and post when there is a fix available.

 

Thanks!