voltier Posted May 11, 2017 Report Share Posted May 11, 2017 Hi Devs/Admin, With the release of 57.0, can you point us in the right direction in terms of how to use some of these features. I found Pickup Group under buttons but it isnt exactly intuitive to figure out how to use. Same thing with the Call Back function within ACD. Possibly if you can provide a sample tied to a scenario, that would be great. Quote Link to comment Share on other sites More sharing options...
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