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Text field instead of dropdown lists


ahennis@voicespring.net
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There are many places in the PBX where you need to supply number for a particular parameter.  For example on Agent Groups you have "After hearing ringback for (s) ... " and " Number of agents added per stage: " These fields have drop down menus to select a value. For example "After hearing ringback for (s) " can be set to 5, 10, 15, 20, 30, 60, 120, 180 or 300. What if I need 45 seconds?  It would be nice if these fields were text boxes that you could enter any reasonable value as opposed to having to select from a limited predefined set of values.

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It is a trade off. We got criticized for leaving fields wide open, to the degree that customers don't know what would be reasonable values. Drop-downs solve that problem. In many cases there is no need for additional values. If there is a need for it you could customize that page and add the value that you are missing; however at the cost that you would miss future updates for the page. That's why it is better to come up with proposals for additional values that we happily include in the next build, so that everybody can benefit from it and that does not require you to miss out on future updates.It is a trade off. We got criticized for leaving fields wide open, to the degree that customers don't know what would be reasonable values. Drop-downs solve that problem. In many cases there is no need for additional values. If there is a need for it you could customize that page and add the value that you are missing; however at the cost that you would miss future updates for the page. That's why it is better to come up with proposals for additional values that we happily include in the next build, so that everybody can benefit from it and that does not require you to miss out on future updates.

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