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Failed activating license for Vodia PBX V5


Huimin Shi
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Dear team,

 

Thank you for your help in advance and hope you are great today. 

 

I am currently trying to do some tests using Vodia PBX but encountered some issues activating the license. May trouble you to help check the issue together. 

 

I have got a new installed Vodia PBX with version 5.2.3, 64 bit. I put in the license number (free evaluation one) and click on "Submit Query", the "Submit Query" button then greys out and nothing happened. Check further on the logs and I found below info. It seems the client doesn't trust the cert from server 54.84.111.189. I captured a netmon and found server is using Go Daddy certificates. I already imported the certificates but still face the same error. Not sure whether I may miss something here. 

 

Thanks again for your great help and look forward to hearing from you. 

 

Log:

==========

 

 

[5] 16:18:31.991 GENE: License: Activate license with code 5ZV3RMHY7F0G
[7] 16:18:31.991 WEBC: https:www.vodia.com: DNS A returned 54.84.111.189
[7] 16:18:31.993 WEBC: https:www.vodia.com: Connect to 54.84.111.189
[9] 16:18:32.381 WEBC: https:www.vodia.com: Send request
GET /license?code=5ZV3RMHY7F0G&mac=001DD8BC1F52+204153594EFF+967D20524153&os=Win64 HTTP/1.1
Host: www.vodia.com
Content-Length: 0
Accept-Language: en-us
User-Agent: Mozilla/4.0 (compatible; PBX)

 
[9] 16:18:32.382 WEBC: Initialize TLS connection
[9] 16:18:32.382 TLS: HTTP 54.84.111.189: send_client_hello(030159da0988da6d69fbe41e86ec037df139e2d0c419dd01d340c476fe58613dabcc000008002f0035000400050100001600000012001000000d7777772e766f6469612e636f6d)
[9] 16:18:32.620 TLS: HTTP 54.84.111.189: process_server_hello(0301eb52c17147246c9c86db77912ec36999d3eb0853a39473a44d22960af42e29b320281a032ae8d4b0c12a3a7478dc7be6aad0da464a779fe06d5ad2e806cbe2153d002f00000400000000)
[9] 16:18:32.620 TLS: HTTP 54.84.111.189: [281a032a] process_certificate(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[4] 16:18:32.624 TLS: Certificate could not be verified
[5] 16:18:32.624 TLS: Certificate for www.vodia.com could not be verified against
[9] 16:18:32.624 TLS: HTTP 54.84.111.189: [281a032a] send_alert(022e)
[7] 16:18:32.862 WEBC: https:www.vodia.com: TCP disconnect
[7] 16:18:32.862 WEBC: https:www.vodia.com: Return code 500
[5] 16:18:32.862 GENE: License: Received response 500
[7] 16:18:32.862 WEBC: Closing connection https:www.vodia.com
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Oh please don't use such an old version, it does not support SHA-2 hashes for modern certificates yet (see e.g. https://security.googleblog.com/2016/11/sha-1-certificates-in-chrome.html). This is why that version cannot communicate with the license server.

Please just use version 59.0 or if you want to use the old web interface, version 57.0. 

The Win64 build for 59 is currently not available, please install version 58.0 and then upgrade to http://vodia.com/downloads/pbx/version-58.4.xml through the web interface software upgrade. Win64 for 59.0 will be available Thursday.

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