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Vodia PBX Snom Phones Extension Monitoring / Pickup

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I've got a very basic setup w/ a Vodia pbx and a handful of extensions.  A particular user is wanting to monitor incoming calls to another extension, and be able to pick them up.  I configured the permissions on the PBX and have messed with a few settings on the phone buttons... I have call monitoring setup for a button, which shows incoming calls but gives me no functionality to pick them up... I then tried a second button w/ star code *87extension, which they can pick up the incoming call then.. but it's 1 way audio.  The person calling in cannot hear the person who picks up the call, but the person who picks up the call can hear the caller.  Thanks in advance.

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