nebbin 0 Report post Posted April 2, 2018 We just moved to 60 and clients says calls redirected to cell phone show CID (which one would expect). They said previously it showed the extension call the cell phone and that's what they want to show? Is this now possible and, if so, what setting do we need to change to achieve this for a specific customer (in their own domain). Thanks, NE Quote Share this post Link to post Share on other sites
Support 0 Report post Posted April 2, 2018 Hi, Use either of these (choice depends on how your trunk takes it) settings to NOT show the original caller ID and just show from where the call have generated. Quote Share this post Link to post Share on other sites
nebbin 0 Report post Posted April 2, 2018 OK, thank means this will impact other domains...So I'll need to establish a trunk just for that domain? Trunk is currently set to preferred Identity... NE Quote Share this post Link to post Share on other sites
Support 0 Report post Posted April 2, 2018 15 minutes ago, nebbin said: OK, thank means this will impact other domains...So I'll need to establish a trunk just for that domain? Yes. But before that, try turning the DISA feature off on that domain's settings page and give it a try. We don't know your use case but if it works then well and good. Quote Share this post Link to post Share on other sites
nebbin 0 Report post Posted April 19, 2018 No luck at all with DISA? Quote Share this post Link to post Share on other sites
