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Cell phone on the extension form


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     I was hoping you could answer a question for me.


     I have a customer that currently has his cell number programmed into the CELL field on his extension form. When he calls, from this cell phone, to another extension on the system, he hears the canned “1 to receive a callback, 2 to leave a message, 3 to connect to the cell phone”. He wants to hear her personal message instead.


     We know it is his cell number being on his extension form causing this as we removed it for testing, and he hears her personal greeting.


     My question is, how can he leave his cell number programmed on his extension form but hear her personal greeting when calling her?

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