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Rameshkumar

Call Stuck in Active Calls

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Hi,

 I am using Vodia version 60. Sometimes call stuck in Active calls while actually it has been disconnected. This cause problem if user is the part of agent group, it considered it busy and can not take calls. How can I kill the process like this without restarting the service?

Call Stuck.png

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Try logging out and logging back in for that agent, if not, reboot the extension (which might not help, but worth a try). Lastly, unfortunaltely you might have to reboot the service if nothing works.

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Already tried all those options but noting worked. But this should have a solution. For one user we can't restart whole server. Also after how much time that process will be killed?

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Hi,

 

The time for the process to end cannot be determined. Your only option left is to reboot the server. Which OS is your PBX running on? We have a new 61.0 out, so if you are restarting the service, you might as well upgrade, as these issues are better handled there.

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If you're on the latest version which is 62.0.1, this issue disappears after a certain amount of time. It still has to be fixed though, but it does disappear in a few hours.

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