smlgtl Posted November 1, 2018 Report Share Posted November 1, 2018 Hello, I am trying to provision a Polycom spip320 to the latest version of Vodia PBX.Capturing the device a noticed that Polycom requests same files from the PBX (find attached). Well,where can i manually add these files to the PBX?In which folder? I tried to add them in "genereted" folder with no success. Any ideas? Quote Link to comment Share on other sites More sharing options...
Support Posted November 1, 2018 Report Share Posted November 1, 2018 Hi, If you're on the latest 61.1, we've added the new polycom phones that we support on there, so you would be able to provision it. You cannot manually add the XML file anywhere on the PBX. Quote Link to comment Share on other sites More sharing options...
smlgtl Posted November 2, 2018 Author Report Share Posted November 2, 2018 Hello again, The issue persists despite of using newer Polycom models (vvx,soundstation ip 5000), Polycom devices can not be provisioned. Vodia PBX firmware is 61.1. What else am i supposed to do? At the moment,only snom phones are provisioned,Polycom and Grandstream are not. Quote Link to comment Share on other sites More sharing options...
Support Posted November 2, 2018 Report Share Posted November 2, 2018 Hi, Do you mean Auto provision via the RPS server or manually? All other customers are able to manually provision almost all the polycom and GXP models except for some like soundstation ip 5000. Also try switching to TCP or UDP and try provisioning again. Look into the logs for each to know what would be blocking it from registering. Quote Link to comment Share on other sites More sharing options...
smlgtl Posted November 2, 2018 Author Report Share Posted November 2, 2018 Hello again, Thank you for your prompt reply. I am trying to provision the phones manually,for Polycom i am getting the message 00000000000.cfg is missing and "mac-address.cfg" is missing,i manually uploaded these files with no success. Quote Link to comment Share on other sites More sharing options...
Support Posted November 2, 2018 Report Share Posted November 2, 2018 Hi, Like we mentioned earlier, you cannot manually upload files. Which exact phone are you getting that error for? Quote Link to comment Share on other sites More sharing options...
smlgtl Posted November 2, 2018 Author Report Share Posted November 2, 2018 Hello again, I have tried Polycom SPIP320 with firmware version 3.2.x and Soundstation IP 5000 with firmware version 4.0.x. I am getting the same error on both devices. Quote Link to comment Share on other sites More sharing options...
Support Posted November 2, 2018 Report Share Posted November 2, 2018 Hi, Make sure your Plug and Play settings look like the image attached and also switch to TCP/UDP and try again. What's the error that you're getting? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 2, 2018 Report Share Posted November 2, 2018 I think firmware 3.2 might be far too old (more than 7 years old). There are simply many features not there, e.g. TLS1.2 wasn't even invented yet. Quote Link to comment Share on other sites More sharing options...
smlgtl Posted November 6, 2018 Author Report Share Posted November 6, 2018 Hello, The error message is that the "00000000000.cfg is missing and "mac-address.cfg" is missing. What does this mean? That Vodia does not generate the .cfg files? I had the same with a Polycom spip 450. Also i have tried both tcp/udp and i have made the changes you suggested with the screenshot. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 6, 2018 Report Share Posted November 6, 2018 If you have a newer Polycom phone (possibly XXV series) maybe you can compare how they work and then check in how far the older models are compatible to that. Quote Link to comment Share on other sites More sharing options...
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