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Scott1234

Zoiper QR provision

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I have messed around with the Zoiper stuff for a while and no matter what I do when I provision from a QR code it populates everything correctly except the username field, its all ways inputting "4789" as the 'Account name' and 'user name' in the phone app (iOS). If i update the username manually it connects no worries. 

I have also deleted the oem Zoiper profile and tried a bunch of stuff there with no success.

Any ideas?

 

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We've tested this on the iOS app here and it worked fine for us.

Have you tried testing on a different domain with a different account number? Looks like there is some caching happening somewhere. Could be your browser, or your phone or the you could be trying too soon (not likely to be the issue but still).

Also update to the latest 62.1 (From April 5th) and try it once again.

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Sorry I have Vodia 63.0.1 (Win32) but I do not see the screen I should find (see screen ) I see many vendors (Snom, Yealink etc...) but I do not see Zoiper.
I can't find the settings for Zoiper or is there something wrong?

screen 1.png

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If you're having a hosted license you should be able to see this on the same page on the PBX.

Try to upgrade to 63.0.2 and see if you find it there.

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update with the link you gave me, it is successful as you can see from the screen, then restart the service of Vodia but the version does not seem to me updated.

(You have used 500.53 kB of your 500 kB attachment limit.)  :(

 

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1) There is no image attached here.

2) If it's not getting upgraded, then that might mean your license doesn't support that, which you can see from the admin level logs if it's set to webclient and webserver. 

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1] 22:23:56.982 WEBC: Performing software upgrade based on http://portal.vodia.com/downloads/pbx/version-63.0.2.xml
[3] 22:23:57.261 WEBC: Software update: Removing file pbxctrl-old.dat
[3] 22:23:57.262 WEBC: Software update: Sending request for file http://portal.vodia.com/downloads/pbx/dat/pbxctrl-63.0.2.dat
[3] 22:24:00.035 WEBC: Software update: Sending request for file http://portal.vodia.com/downloads/pbx/win32/pbxctrl-v63.0.2-32.exe
[1] 22:24:00.149 WEBC: software update error: Received error code 404 for file http://portal.vodia.com/downloads/pbx/win32/pbxctrl-v63.0.2-32.exe
[1] 22:24:00.158 WEBC:

Software update finished. If there were no errors, changes will be completed after the PBX restart


I have a recently installed NFR license, I find it strange that it is not upgradeable

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Oh, the 32 bit build doesn't seem to exist for now.

But do you have a hosted license? Don't paste the code here, just confirm if it's true.

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Yes, this is not a Hosted license (you would've seen the word "Hosted" on this license page if it were) and that's the reason why you might not be seeing this, but you shouldn't have been able to see even other phone settings here as well. But this does look like the cause of your problem.

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Send us a screenshot of your RPS page, /reg_pnp_settings.htm of everything after " Provisioning Server Redirection" field.

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If this is how your page looks like, why did you mention this "I see many vendors (Snom, Yealink etc...) but I do not see Zoiper." ?

We thought your license is messed up and is having issues. Did you see that from one of our documents? (which is obviously not on your PBX again).

You need a "hosted" license for this page to look like this (This is the remainder of the page that you pasted here for Hosted license holders). And you don't have that currently. You might need to buy one from us if you need this functionality.

 

1.png

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I'm a reseller and I've asked for an NFR license to do some testing.
If the NFR License is not "complete" I don't need anything.
Can you confirm that my NFR license has limitations?
I asked you to try out the features, but if I have limitations, I don't need it.

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Yes, hosted license is the strongest license that we have and if it was for Testing we usually give out NFR licenses which is the case here and is how the testing goes with us.

You can always contact our sales team and request if they can give you a hosted license for month for testing or so. 

They might need your NFR key back as you're not looking for it anymore and give you this instead.

You can either email sales@vodia.com or call us to get this going.

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through my partner we have already talked extensively with the commercial, has guaranteed us the full functionality. But I think we're a long way off.
As soon as possible, I'll talk to my partner and see if we can continue testing.

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Not sure what you mean by the last update, but as we mentioned, the sales team can help with the test hosted license for this.

If not, the NFR license should still be good for testing about rest of the features.

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an NFR activated about 20 days ago that you can't do updates, has a lot of limits etc.... it doesn't do anything at all.
It takes months to test a product. 
I don't think you've seen and understood everything in 20 days, impossible :)
Anyway, I repeat, I talk to my partner and see what to do.

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The NFR is valid as long as your partner status is valid. So that should not be the problem... The CPE licenses don't have all features, you you can also easily get a hosted demo key where absolutely everything is available.

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let me ask you something,
the backups I create (entire Vodia folder) is valid for any license ? (of course each license will have its limits).
If, for example, I take a backup made with free and I take it to the NFR or vice versa, does it work well? Obviously, depending on the license, I will have services that are active or not...

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