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Changes to Websocket version 6.0 onwards (ACD)

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Hi,

Pre-version 60, Websocket data relating to ACDs would allow us to identify which Agent has picked up the call (showing only the Agent that connected to the call) under Call-state. 

Since the update to version 60+, when an Agent is connected to the Caller, it simply shows ALL logged in Agents (which was not the behaviour previously). 

Given there have been a substancial number of changes and configuration parameters now available under ACDs, does anybody know if this is simply a bug, or is there a parameter in the ACD group which needs to be turned on/off?

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Hi there,

Just a snippet. 200 is the ACD, 101-107 are the Agents of 200. When the call is connected to one of the Agents, say 102 - we get the following output below, which does not allow us to uniquely identify which Agent has entered the connected state.

account":"200","start":"1522280.620","domain":"domain.com","rec":"none","cmc":"","priority":"1","trunk":["Outbound Trunk*"],"extension":["101","102","103","104","105","106","107"],"callstate":"","state":"connected"}]}

Pre v60, it will output: (where Agent 102 connected the call)

"account":"200","start":"1522220.620","domain":"domain.com","rec":"none","cmc":"","priority":"1","trunk":["Primary Inbound*"],"extension":["102"],"callstate":"","state":"connected"}]}
 
So unless there is a setting on the ACD page which changes this behavior, im not sure what has happened.

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Its clear where the message is being generated, but not clear why there is now a list... It will take a few more days to figure that out.

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