ITJedi Posted July 16, 2019 Report Share Posted July 16, 2019 Hi, I have a multi tenant licence running on AWS. I have a created a new domain to test Zoiper configuration before trying with my customers. I have completed the following steps:- - Upgraded Server to version: 63.0.3 (Debian64) - Followed steps on this Vodia documentation: https://doc.vodia.com/zoiper and also followed steps in Youtube video. - I have created extension and received email with QR Code. I scan using the Zoiper app and the account stays in Registering state. Does not fail..... but does not succeed either. I checked the account settings from the QR code (See screenshot) and there are a few problems:- - Account name is Vodia. - The Host is localhost, not the domain or IP address of Vodia server. - Username is correct, password is blank. - Outbound proxy is 192.168.100.00 - I don't know where this setting came from?? - Authentication user is blank.... How do I get the correct credentials to load into Zoiper app? Thanks, Quote Link to comment Share on other sites More sharing options...
ITJedi Posted July 16, 2019 Author Report Share Posted July 16, 2019 The Youtube video states the Zoiper app is free with multi tenant licence. How does this work? Have downloaded the Zoiper IAX SIP VOIP Softphone app (Free). Is this the intended app? There is a paid version also. Quote Link to comment Share on other sites More sharing options...
Support Posted July 16, 2019 Report Share Posted July 16, 2019 Yes, you would need to have a hosted (multi-tenant) license for testing that out. You can always try to reach out to sales@vodia.com if you'd like to know more about how to get that license. Quote Link to comment Share on other sites More sharing options...
ITJedi Posted July 16, 2019 Author Report Share Posted July 16, 2019 2 minutes ago, Support said: Yes, you would need to have a hosted (multi-tenant) license for testing that out. You can always try to reach out to sales@vodia.com if you'd like to know more about how to get that license. I do already have a hosted multi tenant licence..... Quote Link to comment Share on other sites More sharing options...
Support Posted July 16, 2019 Report Share Posted July 16, 2019 Is this for the Zoiper app licence or for the config? - It is for the both. Does it not stay "not registered" after a while? The fact that you're seeing the information populated here means that everything got provisioned, but your phone is not registering with the PBX. Turn on the admin level logs for "SIP" > " register" to level 9 and see what logs you see when your hit "register" on the zoiper account on the phone. You will either find the error there or logs will be empty, meaning, the phone was never able to reach the server. which means it's your network issue. Quote Link to comment Share on other sites More sharing options...
ITJedi Posted July 16, 2019 Author Report Share Posted July 16, 2019 I found the problem with the config, a SIP password was not being saved correctly when creating the extension. I pasted a SIP password for the extension, regenerated the QR email and the config now works...... So, how does the Zoiper licence get upgraded? Quote Link to comment Share on other sites More sharing options...
Support Posted July 16, 2019 Report Share Posted July 16, 2019 What do you want to upgrade it to? Quote Link to comment Share on other sites More sharing options...
ITJedi Posted July 16, 2019 Author Report Share Posted July 16, 2019 Does a Vodia licence upgrade the Zoiper app? Quote Link to comment Share on other sites More sharing options...
Support Posted July 16, 2019 Report Share Posted July 16, 2019 Meaning? Can you give us a scenario? Quote Link to comment Share on other sites More sharing options...
ITJedi Posted July 16, 2019 Author Report Share Posted July 16, 2019 The Zoiper free app to premium? Quote Link to comment Share on other sites More sharing options...
Support Posted July 16, 2019 Report Share Posted July 16, 2019 Zoiper is a third party app. We're not affiliated with it. You will have to contact Zoiper regarding this. Quote Link to comment Share on other sites More sharing options...
ITJedi Posted July 16, 2019 Author Report Share Posted July 16, 2019 OK, thanks. Quote Link to comment Share on other sites More sharing options...
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