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Caller-ID from address book


R. Baltzer
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Good Morning,

 

I have a problem when a call comes in through an agent group.

The caller-id is showing the connected phone number, it should present the name entered in the address book.

 

When I redirect this incoming call directly to an extension then the caller-id is replaced by the address book entry, it is displaying the configured name instead of the number.

 

Is this due to wrong configuring or is it an agent group related bug/problem?

 

Kind regards,

 

Rene

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