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Harvey

Any way to log a phone out from an extension?

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Hello,

We are now using Yealink phones and using hot desking which works fine.  

However the customer now would like when someone sits down at a phone that is provisioned for user A, to then log out User A and login User B.  The issue is that when they hot desk the phoen calls still come in to the phone for User A while User B is sitting there and they do not want this to happen.

This is doable on 3CX by logging the phone out and then logging the phone back in as the second user.  The second user can then logout at the end of the day and the following day User A can log back in.

Help that you can provide would be greatly appreciated.

Thank you.

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As far as we know it, and while we already have hot desking in place, this might not be introduced into the system soon enough.

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OK, so let me ask this a different way.  Is there any way to have it so that when someone comes in and hot desks to a phone that is assigned to an extension that that extension does not ring?  Meaning if User A's extension is assigned to a phone and User B comes in and hot desks to that phone, User A's extension does not ring on the phone?

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No that would be an additional device to ring. Typically that should not be a problem if all hot desking users use devices which are not called directly and which have dummy extension numbers.

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Right, but the "typical" situation that I am describing here is different than the typical that you present.

What I am reading is that on a 400+ person phone system with 17 locations where over 50% of the people travel to each of the sites or sit at a desk for second or third shift, I would need to put 200+ phones as dummy extensions and have the users hot desk to each of these phones.  Which seems crazy.

The Vodia system binds the MAC address of the phone to an extension and I get that.  But it lacks the flexibility of a mobile workforce where desks are chosen based on arrival time at the office(s) and individuals login to desks that may be assigned to 2 or 3 people.

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For multiple people sharing the same desk, we have "identity" provisioning. The new user can select the new identity when they come to work and that's it.

Is that a viable option?

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No documentation needed, just put the same mac address on different extensions and select them and provision them all together.

The phone should get different identities provisioned on it.

Works with most of the phones for now.

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So if I understand you if I have 150+ users that may move around.  So I would have to put 150 MAC addresses on 150 users to make this work?  Clearly all 150 won't go to every 150 seats, but from a management perspective that seems like a real bear.

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Just now, Harvey said:

phones die, people leave, etc

You're right, but also, how often will that happen? :)

Atleast you don't have to wait for some feature to be added and you can get this client going right now.

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4 minutes ago, Support said:

You're right, but also, how often will that happen? :)

Atleast you don't have to wait for some feature to be added and you can get this client going right now.

Well, it is a social welfare agency with social workers who travel to sites to visit clients,  And it is a low paid position and their turn over is 15-20 people a month.  oh, and their client's destroy things, like phones, so we built in a replacement of 5 phones a month.

So to answer your question, often.

This is my first installation of Vodia and I believe I am going to have to eat the 128 seat Enterprise license and move them over to 3CX, where I know all of the things that I need to do are possible.  It is a shame because I thought Vodia might be a good fit for my client base.

The fact is, a mobile work force is how almost all of my clients are set up and aside from some receptionists, almost every employee moves from desks to desk or from office to office.  I just can't fathom how the ability to log a phone out and in to a user is seen as a luxury with the way the work force is going.

Thank you for your help and suggestions, but I don't believe the solution is practical.

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OK, there's one more solution, maybe they won't destroy this one.

How about they use our new and latest user portal and / or our Android app and this whole problem goes away?

They can make and receive calls via a laptop or google chrome or our android app itself and you won't even have to buy desktop phones anymore, so no damage. And you can control the user portal from your end. Just create new web passwords or delete them for the new user, joining or leaving respectively.

We just launched the app yesterday with the latest user portal.

 

IMG_1098.jpg

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OK, so two things.

1. That is great, we have been looking for when the new app base was going to be released.  Is this on the Windows platform as well?  (the interface before was antiquate and crazy)

2. These are state contracts where they are mandated to have certain things onsite.  And when audits happen, those things need to be there.  Like a desk phone with the preprogrammed numbers to various services.  So while I love that a new client exists, it doesn't solve this problem for my client.

Any other options?

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Hi,

 

1) So this platform is for everywhere (Laptops and phones) except for iOS.

2) Hmm we understand that, but these are the only 2 readily available options that we have. Rest everything will go under feature request for now. How about you have those desktop phones in place, but you may or may not use them as much as you use these features? Win win?

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Just now, Support said:

Hi,

 

1) So this platform is for everywhere (Laptops and phones) except for iOS.

2) Hmm we understand that, but these are the only 2 readily available options that we have. Rest everything will go under feature request for now. How about you have those desktop phones in place, but you may or may not use them as much as you use these features? Win win?

Sorry, no.  I don't dictate that.  That is by the client CIO and nope, sorry, it is not a win win.  They see this as a problem that we are not giving them as feature rich a solution as what they are coming from.  Sorry, that is how the CUSTOMER sees it.

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Based on our phone call earlier today I chatted with the customer and their current system.  This is what they sent back to me

Quote
Not sure how the backend is programmed since that's all done by windstream but from our side all the phones boot to an "activate" screen no phone is pre-provisioned for an extension. When the user hits the activate button they are asked to enter their extension and pin. If they are only set to multidesking 1 phone, it automatically logs them out from the previous phone. From there they can log out (or usually another user logs them out) to then it goes back to the "activate" screen.

 

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Is there a way that you can send a very vivid video of all of this process? Including the buttons etc. so that we can wrap our heads around it?

As we suppose that even the firmware on the phone has been modified for it. 

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They were using Mitel 5320, 5330e and 5360 .

We are deploying Yealink T27G and T46S.

Customer also thinks that every phone is registered as a hot desk, unassigned phone and each one has to be signed in to.  Perhaps this is a way to get around the issue?

However, can we force an extension to only be logged in to one phone? 

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I can ask for that, yes, though I can tell you I have seen this on Yealink phones using 3CX.  And I have of course seen it on Cisco phone systems.  So this is not a foreign concept.

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Of-course it's something that can be done, but how it is done is what we're trying to see here.

This looks like a classic case of dumbing down the phone which we don't do, hence the video and the screenshots of the process shall help.

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