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MOH not heard

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Trying to get MOH working on my hosted vodia. If I upload a file to the domain MOH I can see and play the file. I set the extension MOH source to the file. If I call the extension then put the call on hold I'd expect to hear the MOH and the caller end but  don't

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What happens if it's not heard? Is it a blank no sound call or something else?

Can you make sure the audio is in 8KHz, Mono, Wav, 16 bit format only?

And then upload that audio again. It should worked, as it worked for us here.

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