Rameshkumar Posted November 19, 2019 Report Share Posted November 19, 2019 Hi Guys, Just one query, what is the purpose of "Number of agents added per ring stage" under Agent Group. Actually right now suppose there are three agents A, B and C are logged into the ACD and sitting idle. Call came in and it will ring for 10 seconds on agent who is sitting idle first (Suppose it's agent A). After 10 seconds system will include agent B into the call as well and now it's ringing on both Agent A and B. Again after 10 seconds system will include agent C and now it's ringing on A,B and C. Can we only have to ring on one agent at a time. Like call should ring on Agent A and after 10 seconds it should go to Agent B but should not keep ringing on A and so on. Please advise. Thanks Quote Link to comment Share on other sites More sharing options...
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