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Rameshkumar

Number of agents added per ring stage

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Hi Guys,

 Just one query, what is the purpose of "Number of agents added per ring stage" under Agent Group. Actually right now suppose there are three agents A, B and C are logged into the ACD and sitting idle. Call came in and it will ring for 10 seconds on agent who is sitting idle first (Suppose it's agent A). After 10 seconds system will include agent B into the call as well and now it's ringing on both Agent A and B. Again after 10 seconds system will include agent C and now it's ringing on A,B and C. Can we only have to ring on one agent at a time. Like call should ring on Agent A and after 10 seconds it should go to Agent B but should not keep ringing on A and so on. Please advise.

 

Thanks

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Hi Ramesh,

there's no option for that. 

You can use Hunt groups OR use different agent groups for every agent and forward the call between groups for similar effect. 

take care,
Taner

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Set the number of agents per stage to 1 with a long stage duration (e.g. 60 seconds) and then turn the option "Allow multiple calls to ring agents in parallel" on. 

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I tested but still not working. It keeps ringing on prior agents. We can not set the ring stage duration to 60 seconds. Maximum we can is 10 seconds. This is our client requirement. By the way I'm at version 63.0.5.

 

image.png.4a72de2c2091690feeb8f8aba9460f4c.png

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23 minutes ago, Rameshkumar said:

I tested but still not working. It keeps ringing on prior agents. We can not set the ring stage duration to 60 seconds. Maximum we can is 10 seconds. This is our client requirement. By the way I'm at version 63.0.5.

 

image.png.4a72de2c2091690feeb8f8aba9460f4c.png

You can edit web page codes and set 60 seconds. 

 

Take care,
Taner

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So you want to move to another agent after 10 seconds?! In that case the hunt group would indeed a better (and easier) solution.

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