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Specify ringtone for adressbook entry / phone number


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we have an external acd sulution running, phones are polycom vvx411, connected to vodia. external acd takes care about the workflow in callcenter and calls the pbx phones if defined

if acd calls  the call should be auto-answered by the polycoms.

this is possible by defining a special behaviour on ringtones.

https://www.voip-info.org/polycom-auto-answer-config/

auto-answer works fine  if i define a configured ringtone in pulldown, but then auto-answer is globally on.

 

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Ahhh. You want to essentially intercom to the phones. You can do that from an extension (permission needs to be set) e.g. by dialing *90123 (123 being the extension). Is it possible for the external ACD to call *90123 instead of 123? Then you could tell the PBX to treat that call like a call from one extension (ACD, based on its IP address) to another extension.

If all calls to the phones are intercom you could as well change the polycom_all template and make them auto answer.

The third possibility would be to send the call to a hunt group that uses the ringtone that you want - this can in theory include the "no dot ring at all" "tone". Though this would require that you change the template for the hunt group web page which is currently suppressing that option.

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its a little bit more complicated ...

 

some acd calls are outbound initiated, some inbound. there is a callmanger, that manages the functions of the acd.

on the vodia pbx side, all calls are incomming, even if a user initates an outbound call (software makes acd call, then acd forwards call to pbx)

the acd always calls the same phone number for an pbx user, only the calling number differs.

the only difference between the type of calls is signaled by the calling number. this must be a regular number, so * is not valid.

is there a chance to get the dialtone as an option to the vodia addressbook - within the next 3 month - as an enhancement ? just use the same pulldown that is avail at the client definition in the addressbook.

every cheap smartphone can define an rintone at the user addressbook - why not vodia ?

our pbx provider uses vodia, all other options on that are great, but only that function is missing.

 

 

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Of course it is not a big deal to add that option to the address book. However we need to think about what we should do e.g. when that contact dials a hunt group which has already a ringtone set. By default the PBX uses "internal" and "external" ringtones - depending on where the call came from. We also need to keep in mind that there is a layer on top of the phone hardware - all phones (should) sound the same no matter what manufacturer. 

Having the phone connect the call is a somewhat special case because of the privacy implications. 

It would be still possible to use the hunt group to achieve this with the current versions. There is a file ringtones.xml that can be edited (through the web interface) to hijack one of the ring tones to make the phones pick up immediately. All you have to do is use a hunt group with just one agent and select a ring tone that you then change in the ringtones.xml file. In that file you will see the entry that makes the Polycom pick up the call immediately. In the following example all you have to do is set the ringer to "ringer10" in the hunt group:

  <tone name="ringer10">
    <vendor ua="Polycom.*">Auto Answer</vendor>
...
 

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hi,

 

thanks for that ideas, but ...

the  called number is always the same, this cnt be changed at acd because the acd needs to know if a phone is busy in a call or not.

otherwise we could also assign a second sip account to the phone and assign a ringtone to that number (thats the way we are doing now)

 only the calling number changes, depending on which task in acd is in use (outbound / inbound /blending)

your thoughts of privacy implications should not harm vodia, as the auto-answer feature is in the phone and can already be configured,

means this will not become a vodia-feature.

in general, seperating ringtones based on addressbook entrys i think its a nice feature, like boss call recognition etc ..

your ideas about conflicting with hunt group ringtone could be solved by an "hunt dialtone overrides" checkbutton

/Joachim

 

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I agree. Maybe we'll just add a way for the admin to enable showing intercom "ring tones".Then this will work with every phone model without having to change any template file. Adding a ring tone selector to the address book is also a good idea. 

Workaround for today is to set up a hunt group, make the extension the only member of that hunt group, change the ringtones.xml template, change the ringtone for that hunt group to the changed entry and have the ACD call the hunt group instead of the extension. 

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Hi,

unfortunately the hunt group solution does not work in that case, as the acd can only register one number for an user.

and, depending on the workflow inside of the acd, the intercom needs to be activated or not.

we solved temporarily by our pbx provider, who das an call mapping based on the calling number, that was possible because the acd workflow allows to use seperate outgoing lines / numbers configured in workflow.

another option inside of pbx would be to to an call redirection based on the calling number, but that feature also does not exist in the moment ...

 

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