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Agent Group Call stuck in queue


Rameshkumar
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Hi, I'm using vodia version 63.0.5. I've set an agent group and in night service set "all primary agents are logged out" and set destination, it's working well as it should but there is one confusion. Suppose there a call waiting into the queue for next avaialable agent, agent get free from prior call and logout from the ACD. Now the caller waiting into the queue stuck there and will not go anywhere until he hangsup the call. Actually that waiting caller should be routed to destination when all agents are logged out. When new call came in it routed perfectly to described destination, only the issue is with the call already in the queue. Please advise. 

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This would be a little controversial, see Service flags are supposed to kick in when a certain time is hit. Or else it's function will be flawed.

According to your logic, you want the calls to go to night service number meaning a voicemail box etc. DURING the business hours which may have the audio "we're closed currently please leave a message" (out of business hours generally have some "office closed" audio on them mostly) on it, which will mislead your customers.

Your solution may be valid, but maybe confusing.

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