Jump to content

Agent Group - Call Redirect


dtasia

Recommended Posts

Scenario: Company has a Agent Group with all their office phones listed. In the event of a power outage the company would like all existing calls to be redirected to a mailbox instead of waiting for the queue timeout to occur. We know we can use a service flag for this when all agents are offline however this does not effect existing calls in the queue.

 Is there a way to do this? The customer we need to configure this for us has this configuration in their Avaya and it is part of a more elaborate configuration and this is the sticking point. The above scenario is just an easy way to explain it 😊

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...