dtasia Posted January 6, 2020 Report Share Posted January 6, 2020 Scenario: Company has a Agent Group with all their office phones listed. In the event of a power outage the company would like all existing calls to be redirected to a mailbox instead of waiting for the queue timeout to occur. We know we can use a service flag for this when all agents are offline however this does not effect existing calls in the queue. Is there a way to do this? The customer we need to configure this for us has this configuration in their Avaya and it is part of a more elaborate configuration and this is the sticking point. The above scenario is just an easy way to explain it Quote Link to comment Share on other sites More sharing options...
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