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GS GAC 2500 provisioning

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Just bought a brand new GAC 2500 and for the life of me, I cannot get it to provision. I have tried everything I can think of, but it's a no go. I can provision other Grandstream phones with no issue. I can provision the GAC2500 on FreePBX with no issue. Looking through the log file when attempting to provision, I do not see any attempt to provision at all. I have checked to make sure the IP is not blocked, and it is not. I took the phone to a different location, and the same thing. IP is not blocked, but the IP does not show up in the logfile as trying to provision. Do you have any suggestions as to how to get this device to either manually provision, or through PNP? I've tried manually provisioning, but it will not register.

Thank you

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If you're on the latest version of the PBX (64.0 and above), it should work fine.

Please upgrade and try again, if you're not on it.

If IP is not shown in the log file, meaning it's not even able to reach the PBX which hints to Firewall issue ?

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It is the latest version; 64.03. I have the proper ports open on UFW and I have went through the firewall.It is not blocking my IP. I have went through the security on the PBX, and it does not show anything blocked. Again, I can provision any other phone with no issue. I have looked and looked for step by step documentation to manually provision. I do not see that information. Can you please provide that?

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