voltier Posted February 11, 2020 Report Share Posted February 11, 2020 As per title, the system isn’t doing anything with # and I’m suspecting it’s waiting for a command for something else perhaps. Anybody encounter this? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2020 Report Share Posted February 11, 2020 I would make sure that DTMF works - e.g. call the mailbox and see if it does anything. If it does the next question would be - where does it happen? Quote Link to comment Share on other sites More sharing options...
voltier Posted February 11, 2020 Author Report Share Posted February 11, 2020 Hi Vodia, just to be clear I’m referring to Auto Attendants. I wouldn’t think DMTF is the issue here as User Inputs 1-9 function as intended. Not sure if # is classified as special characters or not Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 14, 2020 Report Share Posted February 14, 2020 Oh ok - yes # is kind of special. The problem with the auto attendant is that the choices in the auto attendant (press 1 for sales) may overlap with extension numbers (101). In that case the # means that the auto attendant would not wait for a timeout. Quote Link to comment Share on other sites More sharing options...
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