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User Input not responding to #


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  • 3 years later...

I mean the logic of the setup. When set to user must hit pound to trigger its not obeying. it will still preform the search with out hitting pound, via the time out?

Maybe its meant to be like so? I was just trying to disable people from using extension dialling in the Auto Attendant by making them need to hit pound but not advertise it. 

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  • 2 weeks later...

Well the whole topic when to terminate the number and not is a messy topic. There is no industry standard about it, and there are pro and cons for it. So far we have stayed with however it is right now and have the user listen to the prompt or just wait—and if nothing happens—try the pound key. Some PBX systems require that the extension number length is always the same, which makes this one easier, but takes out a lot of the flexibility having mixed numbers.

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