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User Input not responding to #

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As per title, the system isn’t doing anything with # and I’m suspecting it’s waiting for a command for something else perhaps. Anybody encounter this?

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I would make sure that DTMF works - e.g. call the mailbox and see if it does anything. If it does the next question would be - where does it happen?

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Hi Vodia, just to be clear I’m referring to Auto Attendants. I wouldn’t think DMTF is the issue here as User Inputs 1-9 function as intended. Not sure if # is classified as special characters or not 

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Oh ok - yes # is kind of special. The problem with the auto attendant is that the choices in the auto attendant (press 1 for sales) may overlap with extension numbers (101). In that case the # means that the auto attendant would not wait for a timeout. 

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