WEBRTC Issue after upgrading to 65 version?

[Musarano]

Hi.

Im sure i post this last week, but i cannot find it.  Or i though i did

The thing is that after that, or seems so, perhaps there where a chrome or any other update, but the WEBRTC has stopped from working.

There is an error popup window that comes up saying "media error" 

I have tried today, and its backonline.  I will be monitoring it, and keep you post it.

 

Thank You

-M

[mal.sharpe]

We are trying also to use the Vodia App on IOS and issues with no voice either direction.  It seems fine on Android

We have only been trying on V65 so not sure.

The vodia has public IP connected direct so not a nat issue and as I say works fine with android and Chrome

Thanks in advance

[Musarano]

Hi Mal,

Regardless that i havent use the APP for any of the platforms, YET, i cannot be the best of assistance in this matter, YET

However, can you verify, if the Vodia APP, have the necessary permissions or allowances to use the internet?

Since you say, there is not audio comm in any direction, i presume you do have either access to it, or you might be using it on a intranet perhaps?

Another thing, have you tried a STUN or enabling NAT regardless ?

Are you using vodia as the PBX? (i know you said, that is working under android)

Can you try that?

If not resolves the issues, i will send you some URLs, or if i can imagine of another local(phone) possibility, will let you know.

Anything similar at the forums?

 

Thank You

[tobymac]

Hi,

You need to setup "IP routing list" regardless of your setup as pointed here: https://doc.vodia.com/admin_sip_and_audio

If you don't set it up there is no audio on the iOS devices.

I'm running V65.0 and iOS 13.4

Regards

[Support]

13 hours ago, Musarano said:

However, can you verify, if the Vodia APP, have the necessary permissions or allowances to use the internet?

Yes it does have all the  permissions. You also have to give it permissions on your cell phone.

And yes if you're using the PBX to work from behind a NAT / Firewall, please enable IP routing list and SIP IP replacement settings on the /reg_sipsettings.htm on the PBX (if it's not working be default for you).

[tobymac]

Hi,

Just noticed that if I do the IP routing list other SIP apps (my case Bria) stops working. For example in Bria in I go to call statistics  and the Peer IP is 0.0.0.0.

If I leave the IP routing list empty the app gets the peer IP correctly. 

We never used the IP routing list before. We started using it because we want to use the Vodia app.

Any suggestions?

Regards

[Support]

Please try to register your softphones by making changes to this setting: "Outbound proxy pattern" on /dom_settings.htm page on the PBX. 

You can click on "?" on that page (and on every other page for that matter) on PBX to know more about the setting.

[tobymac]

Hi,

 

Update: changing the SIP transport in Bria from automatic to TLS solves the problem. Automatic was defaulting to UDP. Tried manual UDP and TCP but no luck. Doesn't get that proper peer IP.

Ports are opened fine on the firewall.

Haven't tried yet the "Outbound proxy pattern" yet. Will try once the Covid-19 craziness settles down.

Regards

[tobymac]

Update 2: If TLS transport used, Bria doesn't ring on incoming calls.

Regards,

 

[mal.sharpe]

Hi all

Many thanks for feedback

I have done some further investigation  with multiple users from various remote sites

Android devices - NO issue so far

Widow machine using Google Chrome web-rtc  No issue so far

IOS Ipad  using Vodia Phone APP  Can accept incoming calls however don't release properly - have to reset phone

Outbound calls connect but no voice either direction

IOS iPhone   using Vodia Phone APP  Can accept incoming calls however don't release properly - have to reset phone

Outbound calls connect but no voice either direction

Regards

Mal

[Support]

What PBX version and build date are you trying the iOS app on?

[tobymac]

Hi,

Using 65.0 (Win64) Mar 18 2020 20:33:12

Latest (stable) I presume?

Thank you.

[Support]

Please upgrade to 65.0 again and try it out. 

[mal.sharpe]

Software version

65.0 (CentOS64)

Build date

Mar 18 2020 20:07:01

[Support]

Please upgrade again to 65.0. It'll rewrite itself. And then try again.

[mal.sharpe]

Hi all

I ran update again as suggested so now

Software version

65.0.1 (CentOS64)

Build date

Mar 31 2020 15:46:25

 

However IOS on iPhone  using the vodia Phone app is still the same

Incoming calls can answer and voice ok both directions

If make outbound call no voice in either direction

 

Other devices Android and Win10 webrtc are OK

 

As a side issue it took out password on email setup so emails stopped

 

Regards

Mal

 

[Support]

Thank you for the update.

Yes, please enter the password again in the email section and that should be out of your way.

[mal.sharpe]

Hi all

Thanks for feedback

I am still having issues with IOS on both ipad and iphones

Have tried all above

IOS on iPhone  using the vodia Phone app is still the same

Incoming calls can answer and voice ok both directions

If make outbound call no voice in either direction

 

Have also tried on another system to see if issue just on that PBX

Still same issues

Note as mentioned previously  Android is fine and Windows PC with Vodia app or Chrome is fine

 

Regards

Mal

 

[impiantitel]

 I'm not logging out.

[Vodia PBX]

For iOS there should be version 1.1 on the iPhone. There is an issue that the phone keeps ringing if it cannot connect to the PBX - the next version will automatically disconnect in that case. The iOS web socket subsystem seems to be a little bit wobbly - we need to better handle network problems.

[Musarano]

Hi again,

I been trying to use that feature after SSLs update, but now gives Media Error ...

Anything that needs to be added?

Im running version 66.0

Thank You

[Musarano]

Hi,

Managed to install the version 66.0.6  But:

In Firefox, the audio when the WEBRTC dials and get into the system is not been hear... the call is connected but its like in mute.

in Chrome, gives media error

Any ideas in how can i overcome this situation? Any ports needs to be opened at a firewall? i tried disabling it, and either.

 

Nothing has changed since... months.

 

Thank You

[Support]

2 hours ago, Musarano said:

in Chrome, gives media error

Do you have a mic and a speakerphone attached and active on the desktop / laptop that you're trying this on?

That is required.

[Musarano]

Yes im using a laptop and also tried on the phone as used to.  But not luck...  i will just going to restart the laptop and see if this helps.  its a windows 10 latest version of the O/S

will return.

[Musarano]

Yes, im using both laptop and phone, firefox, chrome, etc. the speakers are working fine with anything else, the mic too, also the internal mic.

Dont know what could it be..