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melanc

Web client - no voice

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Hi

I am new to Vodia.

I installed Vodia on AWS. But i haven't install any certificates yet.

I used vodia mobile client and windows client to make calls. No issue.

 

But when i use web base client, i can not hear RBT or ringing when i dial out. It looks like no RTP /signalling towards to PABX.

I don't believe issue was on AWS access ports. Because i can use mobile client and windows client without any issue.

Already open port 80/443 as well. Please show me some direction to troubleshoot this issue.

 

 

 

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Hi,

 

1. We suppose you're using https for the user portal

2. Is the mic / speaker access been allowed to the user portal (via the pop up options that it gives) ?

3. Are you able to hear the other party and calls are being completed fine?

4. Please switch to incognito window on Chrome to try this too.

You can always generate ringbacks from the trunk settings if the Trunk isn't providing it, from under our trunk settings.

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Hi,

 

1. We suppose you're using https for the user portal

 

- http

I'm still struggling to setup https and didnt work yet. Vodia is setup on aws.

 

2. Is the mic / speaker access been allowed to the user portal (via the pop up options that it gives) ?

-pc mic /speakers are all good.

- i can not hear ringing tone on web client when receiving the call or no any indication.but other party hear the ring back and goes to voice mail.

 

When i made a call from web client to other partu then no ring back tone or ringing at all on other party. Just hang on web client says dialing mode until i discount the call.

 

3. Are you able to hear the other party and calls are being completed fine?

- Nope

 

4. Please switch to incognito window on Chrome to try this too.

- tried. Same issue.

You can always generate ringbacks from the trunk settings if the Trunk isn't providing it, from under our trunk settings.

 

- when same account assign to windows client or mobile client is working.

- i was trying to make call for internal extension using web client. 

 

 

 

 

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3 hours ago, melanc said:

1. We suppose you're using https for the user portal

 

- http

I'm still struggling to setup https and didnt work yet. Vodia is setup on aws.

This is where your issue lies. You have to be on https, and it will work thereafter.

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11 hours ago, Support said:

This is where your issue lies. You have to be on https, and it will work thereafter.

Thanks. I am working on to fix https and will provide feedback.

a

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Guest Cesar

hello!!

it happens to me the same or worse, since I have SSL certificate and a dedicated domain for these tests.

The call does not even work between 2 web clients.

when I click to call another the UI simply does nothing. Already discard the browser and operating system.

the truth is that the implementation of this pbx has been frustrating, which supposedly looks very simple.

any ideas if this is known bug?

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If there is a "green" icon next to the address and your PBX operates on a "routable" address, it should work with all browsers. Some browsers have special flags that allow exceptions, for example to allow WebRTC on insecure connections like http. 

After uploading a X.509 certificate, many browsers still keep the old certificate in the cache. In such cases "F5" is often not enough to refresh the cache. If the iOS also rejects the certificate, well then there must be something wrong with the import or the name of the certificate. The internet is full of forum questions around certificates (not only on the Vodia PBX)... The easiest is to use a lets encrypt certificate where this is all done automatically for you.

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