Jump to content

Agent Group Call Back Feature


Rameshkumar
 Share

Recommended Posts

Hi, I'm using Vodia 63.0.5 and I'm using agent group call back feature. I've set key 2 for the call back and attached are my settings. As soon someone press 2 for the call back system hang up the call and I see the caller number in outbound calling. But I want to make sure this is the way how it should work? Because as someone press 2 before hangup system should speak the caller number and give him option if he want to change his number and keep the same number. Please advise

call back.PNG

Link to comment
Share on other sites

The PBX just calls the number that was visible. That is okay in most cases. But I agree, we should confirm the number to avoid accidental call backs. The other thing that we are working on is a virtual hold, where the caller gets called back at a time when the caller would be waiting in line.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...