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Teams Direct Routing - Value Added Functionality


voltier
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So other than being able to receive calls flowing from the PBX down to a Teams User, I have a list of questions after a call has been answered by Teams User:

1. Placing a Caller on Hold - is that part of Microsoft's On Hold System? or the PBXs?

2. How does transferring work? Can we transfer calls back to Internal PBX extensions/accounts?

It seems like we are going through alot of effort for the basic ability of making/receiving a call (via Teams) after it lands on Teams.

 

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