James Skinner Posted November 12, 2008 Report Share Posted November 12, 2008 I have the AA setup. When I call from a cell phone, the PBX does not recognize the number/tone. If I call from a landline it works fine. Anyone knows how to correct this? I am using a Tenor Anaglog Gateway. Quote Link to comment Share on other sites More sharing options...
pbx support Posted November 12, 2008 Report Share Posted November 12, 2008 I have the AA setup. When I call from a cell phone, the PBX does not recognize the number/tone. If I call from a landline it works fine. Anyone knows how to correct this? I am using a Tenor Anaglog Gateway. Does that mean AA does not answer when you call from cellphone? or it does not identify the cell number? BTW, can you please post the SIP INVITE for both cases? Quote Link to comment Share on other sites More sharing options...
James Skinner Posted November 12, 2008 Author Report Share Posted November 12, 2008 The AA answers the call from the cell phone. When I try pressing "1" for accounting the AA does not recognize the "1". It just keeps playing the message. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 13, 2008 Report Share Posted November 13, 2008 The AA answers the call from the cell phone. When I try pressing "1" for accounting the AA does not recognize the "1". It just keeps playing the message. Well, then you have a problem with the DTMF detection. Try turning the PBX inband detection on (System/Settings) and see if that helps. Quote Link to comment Share on other sites More sharing options...
James Skinner Posted November 13, 2008 Author Report Share Posted November 13, 2008 The Inband DTMF detection is on. Im still having the same problem. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 13, 2008 Report Share Posted November 13, 2008 The Inband DTMF detection is on. Im still having the same problem. Can you get an Ethereal trace? Then we can see what the problem is. Quote Link to comment Share on other sites More sharing options...
James Skinner Posted November 13, 2008 Author Report Share Posted November 13, 2008 Can you get an Ethereal trace? Then we can see what the problem is. What info do you want to see? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 13, 2008 Report Share Posted November 13, 2008 What info do you want to see? It would be interesting to see what DTMF codec has been negotiated and if the DTMF is inband what level and noise the DTMF has. Quote Link to comment Share on other sites More sharing options...
James Skinner Posted November 14, 2008 Author Report Share Posted November 14, 2008 It would be interesting to see what DTMF codec has been negotiated and if the DTMF is inband what level and noise the DTMF has. The codec that is being negotiated is G.711. Do I need to change the codec? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 14, 2008 Report Share Posted November 14, 2008 The codec that is being negotiated is G.711. Do I need to change the codec? Well, that is the codec for sending the media (which is fine, don't change it). What is the codec for sending RFC4733? Most of the time it is something like 101/telephone-event. Quote Link to comment Share on other sites More sharing options...
James Skinner Posted November 17, 2008 Author Report Share Posted November 17, 2008 Well, that is the codec for sending the media (which is fine, don't change it). What is the codec for sending RFC4733? Most of the time it is something like 101/telephone-event. I dont see in the ethereal trace. All i ahve are UDP, SIP, RTP, and TCP packets. Where should I look for the 101/telephone event. Thanks Quote Link to comment Share on other sites More sharing options...
James Skinner Posted November 24, 2008 Author Report Share Posted November 24, 2008 I figured it out. I had the gateway set to In-Band tones. Changed the setting ot Out-Band RFC 2833. Everythign works now. Thanks for all your help. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 24, 2008 Report Share Posted November 24, 2008 Changed the setting ot Out-Band RFC 2833. Everythign works now. Great! BTW RFC 2833 has been replaced now by RFC 4733. But it is essentially the same. Quote Link to comment Share on other sites More sharing options...
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