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ACD Login buttons (no button provisioning in Windows)


Enzo Matrix
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Is it possible to have either of the following (or both):

  1. The ability to provision buttons in the Windows, Android, iOS apps (like you can for a hard phone)
  2. The ability to log in and out of ACD by the click of a button and not have to dial codes

We have agents who need to be in and out of multiple groups and remembering star codes etc is tiresome.

 

Thanks.

 

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Also, the ACD tab only shows when you are actually logged in to a group.

If my extension is not in the 'Primary Agents' field, but is in the Extensions that can add themselves, then the ACD button doesn't appear, so a quick way to join the group would be nice :)

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There are two things: Being part of a ACD and being logged in. The login in and out can be controlled by the user. But being on the ACD must be controlled by an admin. There is a list who can add themselves to a ACD ("jump in"). In order to do that, the agent needs to dial the log in star code—the logging in also takes care about adding the agent to the ACD.

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