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1 ring then all calls go to VM

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Just installed Windows app I get the windows notification and see the call in mycalls window then goes directly to VM not forwarded incresaed time before VM does not make a difference on the calling end I hear (1) ring maybe 1 and 1 1/2.   Any ideas

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Windows app 3.5.5   PBX version 65.0.11 If i turn off notifications in windows it works fine but no screen pop so you don't have any indication that you have a call.  If I just login through the PBX i get ring everything works but one way audio if i put on hold then pick back up 2way audio??

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