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Client Matter Code


Kristan
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Hi,

 

We've got a customer asking about this, so now I'm asking you guys :)

 

The basically want to pick up the phone, enter a client code, then dial the number, and have the PBX record this somehow.

 

Is that how it works? What does that end up in the CDR as?

 

Ta

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We've got a customer asking about this, so now I'm asking you guys :)

 

The basically want to pick up the phone, enter a client code, then dial the number, and have the PBX record this somehow.

 

Is that how it works? What does that end up in the CDR as?

 

Yes it is in the works. The address book already has a CMC field, and the ACD and the hunt group are able to display the CMC on incoming calls.

 

And with snom phones, you can also enter the CMC code during the call. That CMC will show up in the CDR.

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