Scott1234 Posted April 20, 2021 Report Share Posted April 20, 2021 I see the SMS ANI on the agent group is just for when the agent sends out a SMS it will go out as that ANI. What would be cool, would be if that also works for inbound messages, meaning. Who ever is logged into the agent group for that day could receive the SMS's and or reply, and obviously some kind of sync so that any other agents can see the message stream? Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.