Jump to content

Recommended Posts

I see the SMS ANI on the agent group is just for when the agent sends out a SMS it will go out as that ANI.

What would be cool, would be if that also works for inbound messages, meaning. Who ever is logged into the agent group for that day could receive the SMS's and or reply, and obviously some kind of sync so that any other agents can see the message stream? 

 

Link to post
Share on other sites

That was the idea already. The point is that the conversation belongs to the ACD, not just to an agent. I that agent is not logged in, the PBX will try to assign it to another agent that is logged in when the message arrives. However there is no explicit control over this right now. 

Link to post
Share on other sites
Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...