RichardDCG Posted May 19, 2021 Report Share Posted May 19, 2021 seems to cycle between on and off. Had to set back to 1.0.11.16. Quote Link to comment Share on other sites More sharing options...
rtl Posted May 20, 2021 Report Share Posted May 20, 2021 I found this on all the GXP21XX handsets. They work on other systems (3CX, Asterisk, Grandstream UCM) but not Vodia. I flagged it up to Grandstream and had several long conversations with them and we weren't able to resolve it. It seems to be a real issue and if Vodia can't resolve it we'll have to move away from Vodia. I was under the impression Vodia supported Grandstream, the implication being they test against Grandstream beta firmware but this can't be the case Quote Link to comment Share on other sites More sharing options...
Support Posted May 20, 2021 Report Share Posted May 20, 2021 What version of the PBX are you on when you test this? Are you testing the GAPS or just the normal manual provisioning of the phones to the PBX? Or is there something else that is not working? We've had no customers complain about this, so rest assured this should be working. Are you following this doc https://doc.vodia.com/docs/pnp-grandstream to avoid any trail errors? Moreover, we're fine tuning some of their phones at the moment. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 20, 2021 Report Share Posted May 20, 2021 Registration is a pretty basic feature. I would be surprised if the firmware would have such a fundamental change. Do you see a REGISTER message showing up on the PBX? Quote Link to comment Share on other sites More sharing options...
rtl Posted May 21, 2021 Report Share Posted May 21, 2021 It only happens on 1.0.11.35. Works fine on 1.0.11.16, 1.0.11.6 and previous. This happens on 67.0.1, 67, 67.0.2, 67.0.3 and 67.0.4. Handsets were provisioned from the Vodia server as usual. Quote I would be surprised if the firmware would have such a fundamental change So would I but the evidence is incontrovertible Quote We've had no customers complain about this, so rest assured this should be working Yes it should be working...but the reality is it isn't Quote Link to comment Share on other sites More sharing options...
rtl Posted May 21, 2021 Report Share Posted May 21, 2021 There's a feature in 1.0.11.35 we need for remote handset management. I've tried everything I can think of to resolve this including ending traces and syslog to Grandstream and talking to their firmware engineers. I'm going to have to move my customers to another system . It's disappointing to hear comments such as Quote We've had no customers complain about this, so rest assured this should be working from Vodia support. Shows little or no appreciation for their customers Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 7, 2021 Report Share Posted June 7, 2021 Looks like the "Reregister Before Expiration (in seconds)" was changed in that firmware — it's still a mystery to me how this parameter can have such a profound impact on the registration and why Grandstream would even change the behavior of this setting. Quote Link to comment Share on other sites More sharing options...
rtl Posted June 18, 2021 Report Share Posted June 18, 2021 No it wasn't changed...I've been working with grandstream developers on trying to resolve this for some weeks now and they can't get to the bottom of it. "Reregister Before Expiration (in seconds)" is set to 0 as default on the fw in question and those before it. The issue relates to the GXP21XX series with fw 1.0.11.35 and 1.0.11.39 and only with Vodia. The exact same config on the handset works as expected with 3CX, Grandstream UCM, Freepbx, asterisk but never on Vodia Quote Link to comment Share on other sites More sharing options...
rtl Posted June 20, 2021 Report Share Posted June 20, 2021 I've found that if I configure a handset manually, not using a template, then the registration holds. If I attempt to provision from a template then the registration is unstable. Must be something in the GXP21XX template that produces a dud config file Quote Link to comment Share on other sites More sharing options...
rtl Posted June 21, 2021 Report Share Posted June 21, 2021 I've resolved this. Every system I've provisoned the handset from sets this value thus Quote <!-- Reregister Before Expiration (in seconds). Default is 0 second --> <P2330>0</P2330> The vodia template however has Quote <!-- Reregister Before Expiration (in seconds). Default is 0 second --> <P2330>15</P2330> Change the value from 15 to 0 in the template and it should work. I can't see how this has slipped through testing at Vodia...but it seems to have done. Quote and why Grandstream would even change the behavior of this setting. Grandstream didn't change the behaviour of the setting rather Vodia changed the value in the template from 0 to 15 Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted June 22, 2021 Report Share Posted June 22, 2021 It has been fixed already. Can you please update to the latest 67.0.5. Thanks, Quote Link to comment Share on other sites More sharing options...
rtl Posted June 23, 2021 Report Share Posted June 23, 2021 What else has changed in 67.0.5? I can't see the release documented in the release notes Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 24, 2021 Report Share Posted June 24, 2021 The release notes should be up-to-date again. Quote Link to comment Share on other sites More sharing options...
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