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mongodb CDR - reason: missed (potential bug)


voltier
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Currently using version 66. Seeing MongoDB records where once a call has traversed into in ACD from Attendant but reason is still showing as 'missed', rather than 'hw' OR 'hr' depending if user was ringing ACD or waiting for ACD. The definition of 'missed' from the documentation is 'The call was missed in the auto attendant'. 

I have various samples showing 2 legs (states), first leg = attendant, second leg = acd, and reason = missed. This has become a problem after upgrading from version 63. 

 

 

 

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  • 2 weeks later...

The problem is that we are using the CDR internally both for the user and for the reporting side. A missed call is for the user something else than for the reporting end: a user might have missed a call that some other agent has picked up. The solution that we found was to mark the missed call leg as deleted by the user, so that is does exist, but is invisible to the user. Its in version 67.

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  • 2 weeks later...

So just to clarify, are you saying the matter is resolved in v67? or this is just part of the new pattern established to handle missed calls and if so, how do we now define a missed call that occurs during an ACD for example. Again, i refer back to the documentation, the example that i am finding not matching is reason = hw or hr. Definition for hw is "The call was disconnected by the user while waiting in the ACD.", however in this scenario, our mongodb extracts are showing "reason: missed"

 

    "states": [{
        "type": "acd",
        "from": "\"Calling Number\" <sip:number@domain>",
        "to": "\"Call\" <sip:number@domain>",
        "language": "uk",
        "start": {
            "$date": "2021-06-20T23:59:22.680Z"
        },
        "durationivr": 11384,
        "durationring": 16422,
        "durationtalk": 0,
        "durationhold": 0,
        "durationidle": 0,
        "reason": "missed",
        "account": "300",
        "account-name": "Call",
        "extension": "",
        "extension-name": ""
    }]
}

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