Unable to make outbound call using Trunk

[Adil]

Hi Vodia,

I have a problem where every outbound call i made will end as soon as i try to make a call from vodia extension . Log file shows error of " No rate found for destination sip: 0122104528@a1.invite.my, user=phone on trunk INVITE" where 0122104528 is my mobile phone number and INVITE is the SIP Trunk i used. I am suspecting billing rate since the rate term is used in this error but there is no billing set up for this domain.The error seems like it says that SIP Trunk im using got a problem so I try to use different trunk but the logfile still shows the same error.Both trunks used is working like normal before. Is there any settings i missed? Attached herewith the logfile, SIP trunk list and Dial Plan i used. Kindly assist. Thanks

 

[Support]

1 hour ago, Adil said:

I am suspecting billing rate since the rate term is used in this error but there is no billing set up for this domain

Are you looking for this: /reg_billing.htm ?

[Adil]

Yes ,but what i meant here is  i did not setup any billing for this domain .So i am sure it is not related.

[Support]

Is this a local call that your trunk will not charge you for? Even if it's a small amount?

[Adil]

Yes it is a local call. This is not billing issue, i haven't set up any billing yet.  I just want to know what is the meaning of this error" No rate found for destination sip: 0122104528@a1.invite.my, user=phone on trunk INVITE"

[Adil]

Here is the billing parameters for your references.

[Vodia PBX]

Please make sure that there is no plan assigned to that tenant. You can see the "plan" when you edit the settings in the system:

[Adil]

Originally the plan is blank, so i choose 'None' as you suggested and it works. Thanks for the help.