personal contacts not visible on the android app

[ed_fr]

Hello,

On my vodia in V68.0 the personal contacts created on the windows sofphone are not visible on the android app but they are visible on the iOS app.

 

 

[Vodia Telephone System]

Thanks. We are looking into it.

 

[ed_fr]

Other request:

many users would like to be able to use the app to call a contact in their mobile phone directory and, in fact, present the company number.

 

It's possible?

 

[ed_fr]

rectification, it works on android but not on iphone

[Frederic Pi]

Is there anything planned for iOS users to access their personal contact from the mobile application. Bria or zoiper offers this and lets the user choose to access it or not

[Vodia PBX]

Our current understanding is that if you want to use the iPhone address book, well then you should use the iPhone address book app. There you can decide on how you want to call a contact — it is a little tricky b because you have to press and hold the call button, which will open a dialog where you can select "phone system" for making the call. You can even define for each contact what your preference is for calling that contact. 

This works similar in the iPhone call history where you can for example call back a number with the same app as it came it. This works well for the native phone, but also for any other app that uses CallKit.

The bigger picture is that as a company you would prefer that employees don't store business contacts in their private address book. I know this is debatable and we might add that possibility in the future, but would probably leave it to the PBX admin to allow that or not. 

[mskenderian]

We can have this as an option, where users can select to allow local contacts to show in the contact list. other soft phones allow this. no one wants to long press and then select the vodia phone app. they end up using their mobile phone to dial out.

[Frederic Pi]

I agree with mskenderian people want something integrated and fast otherwise it won't end up abandoning the softphone...

[Choicecloud]

We ended up abandoning the  Vodia Mobile apps completely as the clients complaints were too much. The phone contact is one big customer experience that Vodia missed in their beautiful app  ( I see this like a similar resistance by Nokia to adopt smartphone, adopt dual sim cards by the end users demands  and we know the rest of the stories )  , the  app should be driven and developed by customer experience request and NOT what Vodia think that people shouldn't be storing business contacts on their personal phones.

we are now recommending Zoiper/Linphone to clients.