BVD Posted November 3, 2021 Report Share Posted November 3, 2021 Hi, I'm using v67.0.5 with 2 dial plans. The end user has 2 offices with different cost centers so they need to be billed as separate entities, hence the 2 dial plans. I have noticed an issue with the billing. Calls for both offices have gone out on the same trunk. CLI is fine, it seems to follow the outbound CLI of the extension. I have tracked it down to the agent group. It looks to me that if the extension is in an agent group the system is sending the call out via the first (default) dial plan trunk. It also seems to send the agent groups name as well. How can we get the extension to only use the dial plan it has been assigned? Neil Quote Link to comment Share on other sites More sharing options...
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