RichardDCG Posted November 4, 2021 Report Share Posted November 4, 2021 Calls are very quiet on the IOS app. Outbound volume seems ok, inbound even on speaker phone is VERY low. Can this be adjusted? Phone volume is at full. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 4, 2021 Report Share Posted November 4, 2021 The app itself does not change the volume, it is in and out. Either the incoming stream is very low or some setting on the iPhone is not right. I would call something like the time service to see if the incoming volume could be the problem. I guess you already checked the volume settings on the iPhone and tried making a call through GSM if the audio generally works. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 5, 2021 Author Report Share Posted November 5, 2021 Yes, this has been tested on IOS and Android. Speakerphone volume is low. Headset and Bluetooth are fine. Other VoIP applications are ok. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 5, 2021 Report Share Posted November 5, 2021 Hmm we never use the speakerphone maybe need to pay attention to it in one of the next calls... Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 5, 2021 Author Report Share Posted November 5, 2021 Probably should. A lot of people do use their speaker phones, it is a reason why one of our clients is looking at other options. It would be nice to have a suite of products that can be packaged together as a complete solution. The app is good … except for the speakerphone volume. It is significantly lower than other soft phone options. ….. that and the fact you can’t unregister it once you connect it. But that is in another post. Quote Link to comment Share on other sites More sharing options...
Frederic Pi Posted November 18, 2021 Report Share Posted November 18, 2021 I confirm that I have tried and I also confirm that the sound is weaker with the vodia application than with bria application or other Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 19, 2021 Report Share Posted November 19, 2021 We have just released a new version 1.14 into the App Store that has some automatic gain control for the speaker phone. Seems like that is what everyone is doing, though IMHO it would be better if the iOS audio subsystem takes are about this. But it seems it tries to stay out of it, and we'll have to do something. The AGC in 1.14 is not very aggressive, so if the levels are really very low it cannot turn that into a great audio experience any more but at least users should be able to hear what is being said. Quote Link to comment Share on other sites More sharing options...
Frederic Pi Posted November 19, 2021 Report Share Posted November 19, 2021 Ok it is not yet available on the French store Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 22, 2021 Author Report Share Posted November 22, 2021 there still seems to be an issue with a leading 0? As well as alaw v's ulaw for clarity. Alaw codec is very poor still.... unfortunately we use alaw as priority for all our systems and can have issues with inbound mobile calls if we don't set alaw. Quote Link to comment Share on other sites More sharing options...
tobymac Posted November 22, 2021 Report Share Posted November 22, 2021 App is useless now! Crackling a lot! Hold on and don't update yet! Using server Windows64 bit 68.0.4, iPhone iOS 15.1.1, Vodia app 1.14 (50) and codec G711.A Workaround: Use G711.U or G722 for now but in Europe we use G711.A Thank you. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 24, 2021 Author Report Share Posted November 24, 2021 This version is unusable for anyone that needs PCMA. This was noted in the beta test, so not sure why it was put into production? If anyone does download it, how do they revert to the previously working version? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 24, 2021 Report Share Posted November 24, 2021 Ok at least we know where the problem was... The workaround is to set the codec in the extension to use exclusively "ulaw", then the PBX will transcode it to ulaw. Looks like we'll have to update the App Store one more time. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 24, 2021 Author Report Share Posted November 24, 2021 If I set ulaw only then inbound mobile calls have one way audio .... it seems to be mobile calls inbound only impacted by this. I still get a leading 0 on calls? It doesnt seem to impact in or outbound calling. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 25, 2021 Report Share Posted November 25, 2021 The 1.15 is in the Apple App review pipeline. Because of Thanksgiving it might take longer than usual. The display shows numbers in a canonical format. For example in the US, when you enter 6173998147 it would show (617) 399-8147 or in Germany a 03055578992 would appear as 030 55578992. Would the leading 0 be unexpected? The other thing to pay attention to now would be copy & paste of phone numbers into the dial screen, because many web pages use special characters like parentheses, dots, dashes and spaces to format the number. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 26, 2021 Author Report Share Posted November 26, 2021 it doesn't seem to matter what we present, it still shows a leading 0. Also when I dial more than 4 digits it puts in a leading 0... "The 0 problem was already found and hopefully solved." - seems to still be there? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 26, 2021 Author Report Share Posted November 26, 2021 these issues were all highlighted in beta testing and it was still pushed into production. For us, we are being judged against 3CX and other hosted PBX vendors that have a pretty good product with desktop and mobile apps that work. Vodia has the apps and the platform, but is rushing out an unfinished product. It's not a good look. I like Vodia, on the most part it works well, but appearance and functionality of the apps on offer go a long way with how potential clients will take it. If the front end is messy they don't care what the backend does. At the moment, if someone has updated to 1.14 how do they revert to previous? 1.14 is unusable here. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 27, 2021 Report Share Posted November 27, 2021 The 1.15 version was just approved in the App Store. It took longer than usual because of the US holidays, we had a bad timing... This will not be the last version, but should be one that end users can use productively. It was surprising that the transfer button problem did not create a crash report, then this would have been found earlier. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 29, 2021 Author Report Share Posted November 29, 2021 How can I stop the leading 0 on this? Since 1.14 (50) every call has a leading 0. It doesn't seem to stop receiving or returning calls etc. but is confusing for users. Also when I dial more than 4 digits to dial it inserts a leading 0. ... on a positive note the audio seems much better. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 29, 2021 Report Share Posted November 29, 2021 Can you make an example? What country code are you using? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 29, 2021 Author Report Share Posted November 29, 2021 I am using Australia 612XXXXXXXX it displays as 0612XXXXXXXX and if I dial 1234 is fine, but 12345 displays as 012345. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 30, 2021 Report Share Posted November 30, 2021 Looking at https://en.wikipedia.org/wiki/Telephone_numbers_in_Australia the 12345 would be an actual number? If you dial for example a mobile phone number would would actually expect the 0 in the front? The whole idea about putting the number into the format is to tell the user how the PBX would understand the number and to make it better readable with spaces as separators. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 30, 2021 Author Report Share Posted November 30, 2021 12345 was just to illustrate the leading 0 after 4 digits. If I dial a mobile number (or any number with a leading 0) then it doesn't add another, any other number (local or anything beyond 4 digits then a 0 is placed in front. Funnily enough I have used a phone before and this is sufficiently odd that it prompted me to comment. This has only developed with the current version and I believe was identified during the build ... below was a comment to me when I mentioned it during the testing. "The 0 problem was already found and hopefully solved." inbound calls also present an additional 0... (below is 0612 xxxx xxxx) Quote Link to comment Share on other sites More sharing options...
Frederic Pi Posted December 1, 2021 Report Share Posted December 1, 2021 hello I wanted to give you a return of the softphone version 1.15, despite the corrections the sound volume on iOS and lower than during a call on the mobile phone or on the android application Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted December 7, 2021 Author Report Share Posted December 7, 2021 is this a setting that I have inadvertently set on our mobile phone apps? Al I have tested do this, place a leading 0 on numbers I dial over 4 digits long, unless the number already has one (mobile phones and national calls). Its like it needs to have a 0 to make a call. Calls connect in and out so functionality isn't impacted, just the odd and confusing display. V68.0.5.beta fixes the ability to stop the mobile app from ringing ... is there a production firmware that I can test that incorporates this feature? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted December 9, 2021 Author Report Share Posted December 9, 2021 Are we the only ones experiencing this on iPhones? If so, what config have I inadvertently set? If I dial 1234 it shows on screen as 1234 If I dial 12345 it shows on screen as 012345 If I dial a local number XXXXXXXX it shows on screen as 0XXXXXXXX If I dial a mobile or national call that has a leading 0 it shows on screen as the correct number, no additional 0 Inbound calls show a leading 0 Quote Link to comment Share on other sites More sharing options...
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