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Microsoft Team Integration


Rameshkumar
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Hi there,

 

 I've Vodia 68.0.4 version. I've integrated Microsoft team according to https://blog.vodia.com/pbx_for_teams. I'm able to call from Microsoft team to Vodia extension, it rings on the phone if registered. I'm not able to call from Vodia to Microsoft team extension. If I dial extension from vodia it goes to voicemail. Please check the attachment. I'm using extension 6001 with Microsoft team and 6002 registered on the softphone. Both extensions are set as "Team"

image 1.PNG

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Here how call logs looks like.

 

Start From To Agent   Trunk Duration
  12/21/2021
 
2:00:02 AM 011 60 01 (600) 2 6002   Teams 00:07
 
1:58:41 AM 6002 011 60 01 6002      
 
1:57:35 AM 6002 011 60 01 6002      
 
1:57:22 AM 011 60 01 (600) 2 6002   Teams 00:03
 
1:55:58 AM 6002 011 60 01 6002      
 
1:54:14 AM 6002 011 60 01 6002      
 
1:54:41 AM 6002 6001 6002     00:05
 
1:53:50 AM 011 60 01 (600) 2 6002   Teams 00:11
 
1:50:01 AM 6002 011 60 01 6002      
 
1:49:48 AM 011 60 01 (600) 2 6002   Teams 00:04

 

 
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Can you please provide us with the logs?

It's under Status->Logfile in admin mode. Click on Setup to turn off all other logs except the call log and trunk log.

Then clear the logs and make the outbound call to Teams account and send us the logs.

It will also be better if you could open a ticket with us regarding this issue, so that it could be better tracked.

Thanks.

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