Ring all for call queue

[AlanS]

Hello,

Is there an option to ring all extension for call queue or even ring groups? I am not seeing it and I am sure I am missing it somewhere.

Thanks!

[Vodia PBX]

There is no *, but you can list the extensions one by one. If there are many extensions, you might not want to call them all at once...

[AlanS]

Thanks for the reply! I wanted to use all the features of a call queue for them. Like ringback is MOH instead of ringing.

Thanks!

[RichardDCG]

5 hours ago, Vodia PBX said:

There is no *, but you can list the extensions one by one. If there are many extensions, you might not want to call them all at once...

This doesn't 'ring all' though?  The only ring options are Random, Longest Idle or use Agent setting ... where is that set - the documentation at the moment shows an error it doesn't exist or I don't have permission?  A simultaneous ring may be handy.  For example, I am the primary call taker. However, if I am doing something else it would be handy for another team member to take the call without waiting for a time out.  But being the primary call taker I always want to to be able to take the first call and not wait to be longest idle or be randomly selected....  I could simply use a ring group, but I would like to use the queue metrics.

[Vodia PBX]

In the ACD you can define how many agents are added in each stage. You can set this to a high number, then all agents will be called in the first stage. 

[RichardDCG]

Thanks. Where does the algorithm for selecting the next agent come in? After the initial stage of 'all ring', or is that if I set 3 per stage that a random group of 3 will ring?

 

 

I can see it is currently at 'Default' .. there seem to be a few 'default' options throughout the PBX, but no where to actually set a default value?  

[Vodia PBX]

First it will calculate which agents could ring, which returns a sorted list. Then it will take the so-and-so first agents from that list. That is being repeated every so-and-so seconds.

[Desert Dweller]

On 1/4/2022 at 7:00 PM, RichardDCG said:

This doesn't 'ring all' though?  The only ring options are Random, Longest Idle or use Agent setting ... where is that set - the documentation at the moment shows an error it doesn't exist or I don't have permission?  A simultaneous ring may be handy.  For example, I am the primary call taker. However, if I am doing something else it would be handy for another team member to take the call without waiting for a time out.  But being the primary call taker I always want to to be able to take the first call and not wait to be longest idle or be randomly selected....  I could simply use a ring group, but I would like to use the queue metrics.

Did you ever figure this out? I'm trying to do exactly the same thing.

[Desert Dweller]

For those looking to do this, the answer was to set the "Number of agents added per ring stage" in the Agent Selection section of the call queue to the number of extensions you want to ring simultaneously.