Cameron_TechPath Posted January 12, 2022 Report Share Posted January 12, 2022 G'day, We've recently deployed a 120 seat customer who's using a mix of Soft Phones (100) and Desk Phones (20). We chose to use the the In-Bult Vodia Phone and Client interface as a crucial requirement was for the staff to see the ACD statuses and other staff status. Since day one a mix of users have been getting an error in either the Desktop App or Web App - The customer is certain it is when multiple Agents try answer the same call at the same time, We have tested this theory and been unable to replicate across 200 test calls (Yes it was painful) We thought it may be browser related so tested with Internet Explorer, Edge and Firefox yet the error was still shown. After speaking with Vodia Support they believed the error had to do with the headset becoming disconnected and reconnecting while the call answer action is being performed. The customer is using brand new Jabra Evolve & Engage 65's which are Bluetooth or USB/DECT base stations. We tested a hard wired headset with the same outcome. By posting here I hoped others had seen the error message before and had a resloution? Quote Link to comment Share on other sites More sharing options...
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