VodiaPhone/3.5.5 Desktop Windows: barge in into call not available

[syukri]

Hi, I'm having trouble to barge in into call session using desktop app interface. i didn't see any option available to barge into call through the application. before this, if i'm not mistaken, there will be options for that when clicking at ongoing call session within the domain. i am able to barge in using star code *81(ext) through ip phone and desktop app (means i need to dial in the code), so i'm pretty sure the setting is already correct. Is there some kind of limitation for that function of i need to change other settings to enable it.

[Vodia PBX]

It does not depend so much on the 3.5.5 version, it is more about the PBX version. What you can also check if the extension actually has the rights for the action, and possibly add the rights to a group where the extension is a member. 

[syukri]

all the extensions that i tested already in the same group. for that group, i have enabled related settings (refer to screenshot).

[Vodia PBX]

Can you check if the barge in works if the call is in a queue? 

Apart from that you can always just use the star code like you would do from the desktop phone.

[syukri]

On 4/30/2022 at 4:37 AM, Vodia PBX said:

Apart from that you can always just use the star code like you would do from the desktop phone.

the key point for my initial question is to find method to barge into a call through vodia app (click on the active call in domain, and select option to barge in). i already able to barge in using star code

[syukri]

my question to be precise is, how to enable call barge in using method like in the picture. is there any settings (apart from what i had shown before) that need to be adjusted?