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Tenant calling each other showing extension number instead of CLI


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This is probably a easy one but I have a problem where some of our tenants/ customers showing as their extensions number when they ring each other.
Preferably we would like this to show as their main number or extension CLI
Any idea where to look for this?

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  • 2 weeks later...

It all depends on the trunk. If you are using a trunk from the dropdown list it should all be set up properly for you. Otherwise you can do it yourself, see https://doc.vodia.com/docs/trunk-custom-headers and https://doc.vodia.com/docs/trunk-ani. If you have a trunk that is not on the list, you are welcome to share the trunk settings, and we could add them to the drop down so that the next customer does not have to figure this out again. 

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