Jump to content

No longer able to listen to calls through the web app since upgrade to V68


OND
 Share

Recommended Posts

Hello. Ever since upgrading to version 68, my customer is no longer able to listen to calls through the web app. There used to be a little square in the top right corner of the "Call In Domain" window on the app that allowed us to expand that window and click on the "Listen" button to listen to calls, but that square is no longer there. Is there a different procedure for listening to calls through the web app now? Any help would be greatly appreciated. Thank you!

PBX Version: Multi-Tenant, 68.0.16

Hosted on Google Cloud

Link to comment
Share on other sites

Not sure what version you came from, but from what I know those features (Listen, whisper, barge) are only available within a call queue on the most recent versions. I was told they did this for "legal reasons" .. But the other way was better.

You'll run into issues with transferring calls, putting calls in park, etc. Because you will move the call out of the queue and will lose the ability to listen, whisper, barge that call if you are still needing that functionality for that call. I've been figuring out ways to still make it work and make it easy and simple for my customers that need this feature. So if you need I can let you know what I've come up with thus far.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...